CONTACT OUR BOX OFFICE
Open Monday – Friday | 10:00 AM – 5:00 PM
(616) 222.6650 | firstname.lastname@example.org
On performance dates, our Lobby Box Office opens one hour before showtime.
THANKSGIVING WEEK HOURS
Monday | Box Office 10am – 5pm
Tuesday | Box Office 10am – 5pm
Wednesday | Box Office 10am – 5pm, Lobby Box Office 6:30 – 7:30pm
Thursday | Box Office CLOSED, Lobby Box Office 6:30 – 7:30pm
Friday | Box Office CLOSED, Lobby Box Office 6:30 – 7:30pm
Saturday | Lobby Box Office 1 – 2pm, 6:30 – 7:30pm
Sunday | Lobby Box Office 1 – 2pm
We neither control nor endorse resellers who are not associated with our venue and often price our tickets significantly higher than face value.
Buy from us and you never have to worry.
Wednesday – Saturday evenings at 7:30pm
Sundays at 2:00pm
*Theatre for Young Audiences productions and the Holiday Show also have Saturday matinees at 2:00pm
Parking and Arrival Times
Please allow at least 30 minutes to park and arrive at the Theatre once you are downtown. A parking map can be found on our directions and parking page (Click for Map). Doors open for seating 30 minutes before each performance. Arrive at least 15 minutes before your scheduled performance time.
Latecomers will be seated at the discretion of the House Manager at the first appropriate and safe break that allows for the least disruption for the actors and audience. Alternate seating will be assigned, meaning that your party will not sit together or in the seats that were originally assigned.
Tickets are non-refundable and no credits can be issued for unused tickets.
Vouchers and Gift Cards
Gift cards may be purchased in any denomination online, through our Box Office, or over the phone.
Please note both gift cards and vouchers must be exchanged for a ticket in person during normal business hours at the Box Office. Gift cards and vouchers do not guarantee admission to any performance if not redeemed in advance. They may not be exchanged for cash, there are no refunds, and they may not be combined with other offers. Photocopies are not accepted.
Performance cancellations due to weather or other circumstances are very rare. When a performance must be cancelled, we will make every attempt to contact you and to make arrangements for an alternative date. Please note: Civic Theatre does not offer refunds due to bad weather when a performance is taking place.
Civic Theatre has a “no babe in arms” policy. Per Grand Rapids Fire Marshall, all persons of any age must have a ticket and occupy their own seat in the theatre. There are no lap seats. Please make sure you review the recommended audience listing and refrain from bringing children to productions that may not be suited for a younger audience. Any disruptive person may be removed by theatre representative(s) as a courtesy to patrons and volunteers.
We offer the Hearing Loop System and a hearing device that can be checked out from the Lobby Box Office prior to that performance, free of charge!