You have questions, and we have answers.
DO YOU SERVE ALCOHOL?
At this time we do not serve alcohol as part of our concessions.
I CAN NO LONGER ATTEND MY PERFORMANCE. WHAT DO I DO?
Please reach out to our Box Office at 616-222-6650 Option 1 or via email to email@example.com. While we cannot provide refunds, we may be able to exchange your tickets for a different performance night or provide you with vouchers for an alternate show.
WHERE CAN I PARK?
While Civic does not have our own designated parking lot, there are multiple lots and garages nearby in the downtown area. We recommend trying to street park as meters are free after 5PM on weekdays and all day on weekends.
I HAVE A YOUNG CHILD. DO THEY NEED A TICKET?
Due to fire code regulations we do require every individual to have a ticket purchased, regardless of their age.
CAN I BRING FOOD INTO THE THEATRE?
To help preserve our historic theatre, food and beverages other than water are not allowed in the auditorium. If you purchase concessions, we ask that you enjoy your selections in the lobby.
WHY HAVEN’T I RECEIVED MAIL FROM YOU?
We have significantly reduced our amount of physical mailing. This decision had many factors that went into it including trying to reduce our paper footprint in an effort to be more climate-conscious as well as budgetary restrictions coming out of the pandemic. If you are looking for a particular printed document, please contact our Box Office at 616-666-2250 Option 1 or firstname.lastname@example.org and we can further assist you.
DO YOU OFFER “SUBSCRIPTIONS” TO THE THEATRE?
While we do not offer traditional subscriptions, we do offer Flex Passes. These are like your traditional subscription but flexible- You are able to select what shows you’re interested in, what nights you would like to attend, what seats will provide your best viewing experience and more! Purchase Flex Passes HERE.